WHO IS MEDCOM??

Physicians Medical Centers has chosen Medcom to administer the ERISA plan.

Medcom is a leading employee benefit administrator, well-known for specializing in exceptional service and a variety of product offerings that are designed to help employers meet the challenges of a rapidly changing workforce. With a professional staff of employee benefit specialists, Medcom offer services on compliance issues, solutions for health care benefit plans, claims administration, COBRA and HIPAA administration, Flexible Spending Accounts administration, Health Reimbursement Arrangement administration and Health Savings Account administration.

Founded in 1983 in Jacksonville, FL, Medcom pioneered the concept of “employer control” in health care benefit plans and created solutions for employers to minimize risk and exposure to high claims costs while enjoying competitive benefit plans that attract and retain a productive workforce.

Medcom is a leader and innovator among third party administrators. When regulatory compliance is an issue, Medcom can provide an array of services including seminars, technical writing, and other employee communications. Complete COBRA administration can be outsourced to Medcom.

Employers who understand the advantage of offering tax advantaged programs such Flexible Spending Accounts (FSAs) and Health Reimbursement Arrangements (HRAs) recognize the unique value of Medcom’s skill in the use of debit card technology to increase the effectiveness of these Plans. Medcom coordinates all set-up, maintenance and customer service for our clients.

Medcom also serves as the administrator for Community Care 1st (CC1), an innovative medical coverage program designed to assist employers and their Plan members in gaining access to high quality urgent care services at an affordable cost. As traditional medical plan deductibles reach levels of $2,500, $5,000 and $10,000, many employees and their families are forgoing treatment for necessary acute medical care due to the expensive cost of emergency room treatment. CCI proves an affordable alternative as an ERISA Plan that may be introduced as a supplement to a traditional High Deductible Health Plan (HDHP) or as a stand-alone program for employers who do not provide a comprehensive medical plan.

KEY CONTACTS

DEDICATED CUSTOMER SERVICE

Medcom’s greatest asset is a staff of experienced, courteous professionals. Each client is assigned a specialist to manage all functions of your Community Care 1st plan. Medcom provides customer service for both the staff and participants and processing of information. This allows Medcom to become “expert” in each client’s particular needs. We are able to answer questions and resolve issues in the quickest, most efficient manner.

SERVICE HOURS

Medcom’s Community Care 1st Administration staff performs customer service at the Jacksonville, Florida office. Medcom provides customer service from 8:30 a.m. to 5:00 p.m. EST and is supported by a 24-hour voice mail system during and after business hours. The office can be reached Toll Free at (800) 523-7542l, option 1, Local Number (904) 596-4500, option 1; or Email customerservice@mycc1.com.